Luvée FAQ – Your Guide to Luxury Aromatherapy & Partnership

Discover everything you need to know about collaborating with Luvée, ordering our premium aromatherapy oils, shipping details, and more.

Partnerships & Collaboration

1. How can I become a partner?
We warmly invite you to introduce yourself via email, including your territory and any relevant experience in the wellness or aromatherapy industry. Our team will guide you through the next steps to explore exclusive collaboration opportunities with Luvée.

2. Do you have an ambassador program?
Yes, we do. Please contact us to discover the unique advantages of joining the Luvée ambassador community and sharing the luxury of our aromatherapy products.

3. Can I feature Luvée products in my store or spa?
This can be arranged depending on your region and distribution rights. Kindly send us an email to discuss your request and explore available options to carry our premium products.

Orders & Shipping

4. What shipping methods are available?
Within Hungary, we partner with GLS for domestic deliveries. For EU international shipments, GLS and DPD ensure reliable and timely service.

5. How long does delivery take?
Domestic deliveries in Hungary usually arrive within 1–2 business days. International shipments within the EU typically take 5–7 business days.

6. Can I track my order?
Yes. A tracking link will be sent via email for you to monitor your aromatherapy order every step of the way.

7. What are the shipping costs?
We currently transport exclusively within the EU at a flat rate of €15 per shipment.

Returns & Exchanges

8. How do I return an item?
Please visit our Returns Policy page for detailed instructions, terms, and conditions regarding returns and exchanges of Luvée products.

Payment & Orders

9. What payment methods are accepted?
We accept Google Pay, Apple Pay, Visa, Mastercard, Discover, and Shopify Pay, ensuring a seamless and secure checkout experience for luxury aromatherapy purchases.

10. Can I change or cancel my order?
To request changes or cancellations, please log into your account and submit a request through our system.

General Questions

11. How can I contact Luvée directly?
Reach us through our Contact page for personalized support, inquiries about aromatherapy oils, or partnership opportunities.

12. Where can I find your products offline?
Currently, our exclusive physical store is located in Hungary.